mADwoman advertising

January 4, 2010

Bill Salvin, on the TSA’s Failed Attempt at Crisis Communications

Filed under: Uncategorized — Laurie Morrow, Ph.D. @ 4:43 pm
Tags: , , ,

In his post “What the Underwear Bomber Can Teach TSA Administrators” at  View from the Bridge, Bill Salvin of Signal Bridge Communications explains why the standard PR template for dealing with a crisis didn’t work for the TSA.

When the Underwear Bomber tried to blow up Northwest Flight 253 Christmas Day, the Transporation Security Administration (TSA) scrambled to put new security measures in place to protect the flying public.  TSA issued a security directive t airlines within hours of the bombing, but there was intense confusion because TSA didn’t communicate anything of substance publicly following the incident.

Read the remainder of Bill’s blog post here.


Leave a Comment »

No comments yet.

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

Blog at

%d bloggers like this: